Registrar and Associate Vice-President, Student Experience

Sheridan College is seeking a visionary and collaborative leader to serve as its inaugural Registrar and Associate Vice-President, Student Experience. This unique and integrated role reflects Sheridan’s commitment to advancing a holistic, student-centred approach—bringing together the Registrar’s Office and the broader Student Experience portfolio to move from transactional service delivery toward transformational impact.


The Organization

Founded in 1967, Sheridan has grown from a local college of 400 students to one of Canada’s leading postsecondary institutions, educating approximately 26,500 students every year spanning  three campuses in Oakville, Brampton and Mississauga.

With a mission to cultivate highly skilled, creative and resourceful people and communities through collaboration, active learning and the relentless incubation of new ideas, Sheridan attracts students from across Canada and around the world. The College’s 240,000+ alumni play a critical role in shaping the future in the fields of arts, business, community service, health, technology, and the skilled trades.

Sheridan is proud to have been named first on Forbes’ 2023 list of Canada’s Best Employers and ranked 125th overall on Forbes’ list of Canada’s Best Employers for Diversity.


The Role

Reporting to the Provost and Vice-President, Academic, the Registrar and Associate Vice-President, Student Experience provides strategic and operational leadership across an integrated portfolio that includes registrarial services, enrolment operations, and student experience functions.

This role reflects a connected model that aligns systems, services, and strategy to support student success across the full lifecycle. The successful candidate will lead in a complex and evolving postsecondary environment, balancing the core responsibilities of registrarial integrity with a forward-looking, human-centred, and partnership-driven approach.

As Sheridan continues to evolve its systems, processes, and service models, this leader will shape a nimble and responsive student experience ecosystem. This includes leveraging technology, strengthening collaboration across the institution, and advancing a culture of continuous improvement.


Key areas of responsibility include:

Strategic Vision and Integrated Leadership – Provide student-centred leadership across the combined Registrar and Student Experience portfolio. Align operations and strategy to support a seamless student journey while fostering collaboration, shared purpose, and innovation across academic and administrative units. Guide the portfolio within a complex and evolving environment, exercising sound judgment, building trust, and leading through ambiguity and competing priorities. 

Systems Evolution and Data Strategy – Lead the redesign of registrarial and student services to improve flexibility, accessibility, and responsiveness. Advance the effective use of enterprise technologies, including student information systems, to support both service delivery and decision-making. Champion a coordinated data strategy that integrates insights across the student lifecycle to inform planning, performance measurement, and continuous improvement.

Enrolment Management and Student Lifecycle – Contribute to strategic enrolment management efforts in collaboration with other institutional leaders. Integrate recruitment, retention, and student success strategies using student insight and data to inform scheduling, registration, and service delivery models that respond to evolving needs.

Policy, Governance, and Registrarial Integrity – Ensure the integrity, accuracy, and security of academic records and maintain compliance with regulatory requirements. Provide leadership in academic policy development, interpretation, and implementation while supporting a responsive and student-focused approach to registrarial services. 

Student Experience and Engagement – Lead a comprehensive approach to student experience that supports belonging, wellbeing, and success. Strengthen engagement opportunities and services that reflect the diverse needs of learners and align with institutional priorities related to inclusion and accessibility.



The Ideal Candidate

As the ideal candidate, you are a strategic, collaborative, and forward-thinking leader who brings expertise in registrarial or academic administration along with a strong commitment to enhancing the student experience. You work seamlessly across organizational boundaries, building strong relationships, and fostering a shared sense of purpose. You lead comfortably in complex environments and are motivated to reimagine service delivery in ways that create more integrated, flexible, and student-centred systems and services.

You demonstrate empathy, adaptability, and sound judgment, and are recognized for balancing operational excellence with innovation. You support both the integrity of academic processes and the evolution of how services are designed and delivered.


Qualifications and Experience:

While the Search Committee recognizes that no one candidate is likely to meet all qualifications in equal measure, those listed below are desirable and will be used to compare candidates.

• A graduate degree in a relevant field, with a terminal degree considered an asset.
• Significant, progressive senior leadership experience in a postsecondary environment.
• Deep knowledge of registrarial functions, academic governance, and regulatory frameworks.
• Experience leading complex portfolios that include student services, enrolment management, or related areas.
• Demonstrated success leading organizational or systems evolution, including digital and service redesign initiatives.
• Strong understanding of student information systems, data governance, and technology-enabled service delivery.
• Evidence of using data-informed decision-making and making successful judgment calls.
• Commitment to equity, diversity, inclusion, and accessibility in practice.
• Experience managing budgets, teams, and operations within complex or unionized environments.

Skills and Attributes:

• A holistic, systems-thinking approach to leadership and decision-making.
• Creativity, empathy, and sound judgment in complex situations.
• Adaptive to changing environments, navigating ambiguity and continuous evolution with finesse.
• Lead with listening, weighing input carefully before making judgments and arriving at decisions.
• Build strong, trust-based relationships across the institution.
• Champion human-centred approaches that keeps students at the core of all decisions.
• Anticipate emerging student needs and sector trends.

Salary Range: $168,584–$210,730
Vacancy Type: Currently vacant
KBRS does not use artificial intelligence to screen candidate applications.


Why Join Sheridan College?

Sheridan College offers a vibrant and inclusive environment where innovation, collaboration, and creativity thrive. As Registrar and AVP Student Experience, you will have the opportunity to shape Sheridan’s culture and contribute to the success of its talented community.


Application Process

Sheridan College is committed to Equity, Diversity, and Inclusion (EDI). The College welcomes candidates who self-identify as Black, women, Indigenous or a person of colour with lived experience and expertise in incorporating EDI practices into teaching and research. Joining a vibrant community at Sheridan where we aspire to achieve equity and diversity in all areas, the successful candidate will be expected to show evidence of a commitment to EDI and the promotion of a collegial and supportive working environment.

Please email accommodate@kbrs.ca or communicate your needs to a recruitment professional named below to ensure that accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

If you are interested in this opportunity, contact Abbey MacLeod at amacleod@kbrs.ca, or Kyle Steele at ksteele@kbrs.ca or submit your full application package online by clicking "Apply Now"
 

Land Acknowledgement

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory. 

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820. 
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Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.