Chief Operating Officer

Nova Scotia
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Shelter Nova Scotia supports people in times of crisis and transition through residential, trustee and outreach programs.   To this end, Shelter Nova Scotia operates seven facilities in the HRM – six over-night plus our drop-in Hub Resource Centre, providing a night of rest to 106 people and providing support to hundreds more, 365 days a year. Shelter Nova Scotia offers far more than shelter; utilizing client and housing support workers in tandem with our colleagues working in mental health and addiction services, we support 1,500 people annually.

Shelter Nova Scotia is seeking the next Chief Operating Officer to oversee the day-to-day operation of the organization.


Reporting to the Chief Executive Officer, the Chief Operating Officer is responsible for:

  • Implementing strategies and operational plans that align with the short and long-term objectives of the Chief Executive Officer and the Board of Directors.
  • Building organizational capacity and connectivity by  thoughtfully  managing  resources to best meet  client needs  while leveraging existing internal  strengths and supporting teams to design new  approaches to  operations.
  • Creating and maintaining a forward-looking operating plan, keeping in mind changes to the housing and transition requirements of the community and anticipating  future pressures that will come to the organization.
  • Collaborating with the Chief Executive Officer and Director of Practice and Development in setting and driving organizational practice vision and frameworks, operations strategy, and hiring levels.
  • Translating organizational strategy through coaching and mentoring into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
  • Ensuring the internal teams have the resources to fulfill respective mandates including training, people, and operational requirements.
  • Analyzing internal operations to identify areas for process enhancement, to refine  organization wide standards.
  • Implementing and monitoring performance data systems and taking corrective measures when necessary while preparing relevant updates and forecasts.
  • Overseeing operations and employee productivity by building a highly inclusive, respectful, and diverse culture that ensures team members thrive and organizational goals are met.
  • Ensuring compliance with federal, provincial, and municipal government/business regulations and taking appropriate action when necessary.


Ideal Candidate Profile

As the ideal candidate, you have a high degree of humility, transparency, and integrity with extensive leadership experience, and possess a commitment to excellence in all aspects of organizational and operational management. You demonstrate a strong understanding of the complexities associated with working within a non-profit organization with multiple funders. Your strong business acumen, strategic approach, and results orientation enable you to adeptly translate the Board and Chief Executive Officer's vision into both long- and short-term actionable tasks and plans.  Highly compassionate with a passion for social justice and social profit, you are comfortable and can flourish while supporting vulnerable and marginalized populations.

You have a proven strength for operational excellence. You are a champion in thoughtfully implementing organizational transformation and change and  can diagnose complex problems  and foresee potential issues while approaching challenges with respect and consideration. You possess a strong understanding  and credibility in the areas of human resources, finance, and facilities management.  Exceptional communication skills, both written and verbal, as well as your high degree of emotional intelligence, allow you to effortlessly engage and collaborate with a diverse range of individuals.


How to Apply

If you are interested in pursuing this exciting opportunity, please apply online by clicking "Apply Now". For more information or to ask any questions, please contact Daniella Sam at, Catherine J. Woodman at or Erin MacDonald at


Diversity and Accessibility Statement

Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are, the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.

KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact or communicate your needs to our team.