Job Location: 
Nova Scotia


Wireless Director, Business Support Systems


Eastlink has held the designation as one of Canada’s 50 Best Managed Companies for nine consecutive years by delivering world-class video entertainment and communications services to residential, business and public sector customers across Canada. Powered by state-of-the-art fibre optic and wireless networks, Eastlink’s advanced services include High Speed Internet, Wireless, Data, TV, Winston Security and Automation, local and long distance Telephone and exclusive, locally-produced programming on Eastlink TV.  Since launching its highly anticipated wireless service in 2013, Eastlink’s 100% LTE network has been recognized by PC Magazine as the fastest, most advanced mobile data technologies and ranked number one for speed in Nova Scotia and PEI. 


Committed to the continued evolution of its wireless business, we are seeking a Wireless Director, Business Support Systems, who will play a crucial role in this endeavor by understanding the importance of technology and how it is leveraged to deliver on an ambitious roadmap.


Reporting to the Wireless Vice President – Engineering & Operations, you will provide tactical leadership and oversight in resource management and planning, vendor relations and management, software development, integration initiatives and billing operations. Knowing how to translate technical challenges into business solutions, you will leverage existing platforms, continually evaluate systems and procedures, and implement efficiencies and best practices designed to improve KPIs and drive superior performance. With a focus on Eastlink’s wireless billing, you are responsible for the continued development and optimization of systems and processes to support customer acquisition, retail point of sale, order accuracy, self-service, ecommerce, and security for both residential and business requirements. Ultimately, the innovative, service-first systems and processes you create will enhance overall customer experience and Eastlink’s wireless business overall.


As the ideal candidate, you are a strategic and collaborative leader with progressive software development experience from within complex customer-centric environments. A natural problem solver, you inspire confidence by rolling up your sleeves and showcasing your engaging, hands-on and mature leadership style and approach. Driven by results, you have a proven ability to execute on initiatives while identifying long-term strategic business solutions. At Eastlink, you will apply your extensive leadership experience within a technical environment and have a significant impact on this ever-growing and evolving national enterprise.  Knowledge of wireless regulatory requirements, security best practices and payment card regulations would all be considered assets.


If you are ready to take on this exciting opportunity please call Kevin Stoddart or Jason Ozon at 902.421.9849 or email jozon@kbrs.ca or please apply online by clicking “Apply Now” on the button below.


Knightsbridge Robertson Surrette is Atlantic Canada’s leading human capital consulting firm with Over 40 years of experience in recruitment, career transition and human resource consulting.

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